If your order hasn't arrived after 1 week for UK customers, and 2 weeks for international customers, then please reach out to @novae.co on instagram with your order number. All orders do come with tracking, but unexpected problems may arise. Do not hesitate to contact about any concerns.

All pre-ordered items come with an estimated shipping date. This is calculated using information provided by the manufacturer, which usually involves loose timeframes for both production and shipping. Unexpected delays are always possible, and may result in pre-ordered items arriving late. Novae Co will always aim to keep customers up to date on the process of a pre-ordered item, and will inform of any delays. Contact Novae Co @novae.co on instagram if you beliver you may have missed any updates.