Store Policy

Customer Care

At Novae Co, all customers will be treated with respect and a positive attitude. Any issues will be addressed with care and consideration. It is important to Novae Co that all customers leave an experience knowing that they were understood and cared for.

Customers should always feel comfortable to reach out to Novae Co, for any reason.

Privacy & Safety

This website was built with Wix, and any payments are taken through their third party banking.

Hanami Monthly and Novae Co will always follow and comply with UK privacy policy. Any customer data collected will be used solely for the purpose of running the business - shipping addresses will only be used to send out orders, emails for necessary contact, etc.

Should you have any concerns about your data, please contact Novae Co on Instagram or send an email.

At any time you may request access to the data held, or for the deletion of this data.

Keeping customer information safe is important, and steps will always be taken to protect the privacy of all customers.

Wholesale Inquiries

For any wholesale inquiries, contact @novae.co on instagram.

Novae Co is more than happy to discuss collaborative agreements.

Payment Methods

Credit / Debit Cards
PAYPAL